Technical Support Engineer
- Orbitouch Outsourcing
- 5 to 10 Yrs
- Bengaluru
- 4 years ago
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Job Description
Urgent hiring for Technical Support Engineer || CTC- Upto 8 LPA || Loc- Bangalore
Designation :Technical Support Engineer
Experience: 5 Years
Salary Range: - Upto 8 LPA
Location: - Bangalore
The Role:
As a Senior Technical Support Engineer, you will have the opportunity to support our customers and
learn cutting edge technologies in the dynamic software security space.
Responsibilities:
Act as a product support for on-premise and Cloud/SaaS environment
Meet or exceed customer expectations on response quality, timeliness of responses and
overall customer experience.
Push creative thinking beyond the boundaries of existing industry standard practices to
come up with process improvements and new ways to delight customers.
Take ownership of customer issues, including initial troubleshooting, identification of root
cause and issue resolution.
Evaluate the criticality, severity of the issues, and ensure that they are addressed observing
the priority
Document all technical issues, analysis and communication with the customer and ensure a
crystal-clear documentation
Do a periodic health check-up of Customer deployments.
Perform AWS monitoring and manage Cloud infrastructure.
Publish technical documentation in the Knowledge Base.
Technical Skills:
Understanding of Next Gen Antivirus.
Strong troubleshooting and debugging skills with exposure to relevant tools and
technologies.
Knowledge of network and system security and good understanding on networking
protocols like TCP/IP, HTTP, SSL/TLS, DNS, SMTP etc.
Working knowledge of common attacks and vulnerabilities.
Basic understanding of vulnerability exposures (CVEs) and severity levels (CVSS).
Expert at patch management process. Evaluate patches, builds and software updates, test
and deploy the updates in automated fashion.
Understanding of Virtualization concepts and virtual system administration
Possess good system administration skills on Windows, Linux, and Macintosh Operating
systems with the ability to install, upgrade and effectively navigate on all operating systems
to perform tasks or troubleshooting.
Experience with deployment and configuration of Enterprise applications.
Knowledge of REST API, XML and JSON
Understanding of Active Directory, VPN, Firewall, and proxy server.
Experience with Bash, PowerShell and Python scripting is a plus.
Experience with relational and distributed databases.
Knowledge of Apache Web Server, Tomcat and Active MQ.
Thanks and Regards
Hr. Shalu
Ph.no :-9773895***
Emailid:-s***u@or*********r.com
Orbitouch Outsourcing Private Limited
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Technical Support EngineerContact Details:
Company: Orbitouch OutsourcingLocation(s): Bengaluru
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Orbitouch Outsourcing
We are hiring partner of this companyTHANKS & REGARDSNeetu Sharma (HR)Call or Whatsapp 8130645535Mail - orbitouch.neetu@gmail.comOrbitouch outsourcing pvt ltd
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