Advanced technical support for desktops, thin clients, InfoSec products (EP, Antivirus) , backup and restore- Windows / Linux OS troubleshooting , Patch update and drivers installation - servers, OS backup / recovery knowledge - branch servers and low end Servers like Dhruva etc.,
concept (OSI, TCP/ IP, Topology etc),
skills - VM Disks monitoring and management,
Anti Virus support at Server side ( Any Server mentioned here means high end desktop )
,
Keyskills: it infrastructure