Aside from supervising and training staff, the job duties of a guest service supervisor include ensuring proper communication between all staff members, creating training manuals, developing service protocols and standards, and resolving any guest issues that may arise.
The supervisor's overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.
The primary duties of the guest service representative are to assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
