Technical Support Professional
- Best infosystems
- 5 to 8 Yrs
- Kochi
- 4 years ago
- Email to a friend
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Job Description
Technical Support Professional
Your Role and
Responsibilities
Cloud Integration Labs/Technical Support is looking for a Technical
Support Engineer (TSE) who loves working with high performing teams,
wants to work with cutting edge technology, and thrives on helping
customers become successful with MQ projects
As a TSE, you will:
Provide troubleshooting and technical advice for IBM customers
Provide technical leadership and guidance to both customers and
internal project teams that are geographically distributed
Code debug modules, write sample code, blogs and review
documentation
Produce coherent knowledge base articles to enable customers to
resolve issues without further escalation
Be part of the team that conceives and delivers new, cutting
edge, customer support offerings
Provide technical support assistance to clients and/or IBM field
support using problem determination / problem source
identification skills
Use technical and negotiation skills in collaboration with other
support operations/organizations to prioritize and diagnose
problems to resolution
Communicate action plans to the client or IBM representative as
appropriate
Recommend and implement new or improvements to existing
technical support tools, procedures, and processes
May provide training for and mentor others on the team
Contribute to department attainment of organizational objectives
and high client satisfaction
Posting Country India
State / Province KERALA
City / Township
/ Village Kochi
Travel Required No Travel
Position Type Early Professional
Required
Education Bachelor's Degree
Required
Technical and
Professional
Expertise
5-8 years of relevant industry experience
Hands-on experience in JavaScript and other programming or
scripting languages
Proven Linux command line and/or system administration skills
An understanding of distributed systems and/or the z/OS platform
A passion for handling technical challenges and be goal and
results oriented
Excellent communication skills and technical knowledge to advise
and lead customers who are developing enterprise mobile
applications
Fluent in English (spoken and written)
Demonstrable listening, detail-oriented thinking, and creative
problem solving skills
An ability to work in a highly collaborative, global organization
Being open to a flexible schedule in a 24/7/365 support
environment
Preferred
Technical and
Professional
Experience
Windows administration experience
In-depth web development experience
Some understanding of application servers, networking, and
diagnostic approaches
In-depth experience of eCommerce application development.
Preferred
Education Master's Degree
Experience : 5-8 years
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Technical Support ProfessionalContact Details:
Company: Best InfosystemsLocation(s): Kochi
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