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Team Leader Customer Service @ Digi Gen

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 Team Leader Customer Service

Job Description

Dear candidate,

We are looking for Team Leader Customer service profile in Kirti Nagar,

Interested candidate can share their updated resume on hr**********8@gm**l.com or can call on 8920010***.

Role :- Team Leader Customer service

Salary :- Upto 30K (Negotiable)

Exp :- Minimum 3 Years  

Location :- Kirti Nagar

A calling Team Leader has the responsibility of managing a team of Customer care
associate, The numbers usually range between eight and twelve.
If you work as a calling Team Leader, your day-to-day activities may include:
Managing large amounts of calls in a timely and effective manner
Identifying customer needs
Researching customer problems
Conducting morning huddles to make sure that your team know what their
objectives are for the day
Call listening and giving feedback to customer service executives on how they
can improve
Taking call escalations and looking out over your team for when a customer
service executive may need help
Achieve individual and teams sales objectives by making telesales and utilizing
up-selling and cross selling opportunities.
Ongoing coaching and development of your team
Monitoring and driving individual and team performance, usually against a set of
key performance indicators (KPIs)
Skills & Qualifications
1. Graduate
2. Ability to use Word, Excel, Power Point & Outlook
3. Good communication & presentation skills in local language
4. Working ability of English Speaking & Skill
5. Minimum 3 years of experience in tele-calling / 1 years of experience in
leading a team of tele-callers

Thanks & Regards

Preeti chauhan

Contact no. 8920010*** 

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Pre-Sales
Functional Area: Not Applicable
Role/Responsibilies: Team Leader Customer Service

Contact Details:

Company: DigiGen Technology
Location(s): Delhi, NCR

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₹ 2.5 - 3.5 Lakh/Yr

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