Process : Team Leader (Insurance sales / inbound / chat / email marketing)
No. of Requirements : 8
Gender :Male / Female
About Process
Manage productivity requirements and implement strategies to improve production
Monitor daily production reports and proactively manage files as they approach SLA commitments
Ensure client dictated SLAs are adhered to
Assist in the clarification or resolution of issues as they arise between customers and operating personnel
Handle attrition and shrinkage
Required to drive collections either within Inbound or Outbound (manual as well as dialer based portfolio) setup.
Title :Team Leader
Location :Bhayander (Work from home)
Requirement :Excellent communication skills required (B29)
Basic computer skills required
Education :Graduate with min 2 years on paper experience as Team Leader
Experience in CS inbound, insurance sales, emails and chat processes would be an added advantage
Shift timings :8:00am to 8: 00 pm (9 hours shift)
Salary Range :3.5 to 6 Lacs pa
Weekly Off :1 Rotational Off
Age :Upto 40 years
Rounds of Interview
HR- Telephonic (Check previous experience, Qualification, Age, Communication skills, Compensation, Stability)
Operations - Telephonic (Check stability & knowledge, discuss salary, Checks communication)
Interested can call on 8898527*** or mail on an***************9@gm**l.com
We focus on developing deep relationships with both job seekers and clients to turn a job into a career and an employee into an asset.