Client Services Consultant _Bangalore
- Varite
- 3 to 5 Yrs
- Bengaluru
- 3 years ago
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Job Description
Roles and Responsibilities
- CSC is accountable for the day to day delivery of PROs products/services. They report to Operations Manager (OM) or Program Manager (PM)
- The CSC must maintain quality customer service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work
- Subject to the size of the team, the CSC scope of responsibilities may be limited to one product (payroll,
compliance or staffing desk) or may span over multiple product lines
Maintain an updated SOP Standard Operating Procedures for day-to-day procedures so that operations function efficiently and implement new processes to enhance current processes and to strengthen efficiencies
For Payroll desk:
- Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete WAND records
- Handle critical Employee Relations issues, requesting assistance and guidance as required
- Resolve and follow-through, in a timely manner, all issues related to the worker
- Escalate to the OM/PM any serious issues that may jeopardize PROs position with the client or staffing supplier, or issues that require the involvement of senior PRO resources.
For Staffing desk:
- Facilitate the fulfillment of temporary requisitions through PROs systems (WAND) and efficiently manage the relationship/interaction of staffing desk suppliers and managers
- Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success
- Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency
Desired Candidate Profile
- Bachelors degree.
- Experience of working in a relevant area such as staffing industry operations, HR/recruiting, MSP or
customer service is preferred
- Strong communication skills with the ability to liaise effectively across all layers of the organization
Pls share your resume on the below email:
vi**********e@va***e.com or
Whatsaap / Call ( +91 9163111*** )
You can refer your friends by forwarding this mail.
Victor Gomes
Varite Inc- Bangalore
Whatsaap / Call ( +91 9163111*** )
Email: vi**********e@va***e.com
Industry: IT Services & Consulting
Functional Area: Other
Employment Type: Full Time, Permanent
,
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Client Services Consultant _Bangalore
Contact Details:
Company: VariteLocation(s): Bengaluru
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