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Hiring Network Engineer - Fault Repair @ ACT Fibernet

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 Hiring Network Engineer - Fault Repair

Job Description

Greetings from ACT Corp !!

JOB TITLE: Network Engineer Fault Repair

Location - Coimbatore

Reporting to : Team Leader Service Delivery

Function Name : Fault Repair

Purpose of the Role:

Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description:

Key Responsibilities:

  1. Assume overall responsibility for ensuring 99.99% Customer Uptime
    2. Ensure that the switches in the network are maintained as per norms
    3. Ensure support for timely connectivity for all the cross functional teams
    4. Maintain the network database and submit the required report to the reporting manager on regular intervals
    5. Attend customer complaints on field and give quality resolution within the TAT
    6. Provide timely resolution of technical complaints through analysis/ trouble shooting
    7. Monitor NMS through relevant application and take appropriate action based on the events
    8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
    9. 100% compliance on safety and cardinal rules
    10. Responsible for process adherence
    11. Provide structured feedback to management to provide permanent solutions to improve service level

Key Result Areas:

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Recruitment Specifications:

Education

  1. Graduate/Diploma/ITI holder in any discipline
  2. Hardware & Networking, MCSE and CCNA preferred

Work Experience

  1. 0 5 years of work experience
  2. Hands on experience in Trouble shooting of Networking and Hardware

Employement Category:

Employement Type: Full time
Industry: Telecom / ISP
Role Category: Network / System Administration
Functional Area: Not Applicable
Role/Responsibilies: Hiring Network Engineer - Fault Repair

Contact Details:

Company: Atria Convergence
Location(s): Coimbatore

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ACT Fibernet

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana...