Cloud Engineer L - 1 - Mumbai - Netmagic It
- Netmagic It Services
- 1 - 3 years
- Mumbai
- 5 years ago
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Job Description
Roles and Responsibilities
Primary Responsibilities :- Work in a 24 X 7 Environment and extend technical support to clients over Emails, portal or voice.
- Responsible for the uptime of the various client projects being managed / monitored.
- Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
- Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
- Shift report generation on daily issues handled / escalated in the form of Daily reports.
- Work on the change request and new Installations
- Ensure earlier resolution to the issues to meet SLA
- Following up with Vendors, Service Providers & Partners hardware & software whenever required & resolve issues by minimizing downtimes
- Generation of various weekly & monthly reports
- Carry out proactive and reactive administration on Linux and associated applications
- Ownership of Infrastructure and responsible for service uptime / availability
- Ensure adherence to process
- Monitoring & Management of Symantec NetBackup
Secondary Responsibilities :
- Prepare SOPs and Operational Runbooks
- Knowledge on HP-UX, Solaris would be added advantage.
- AWS/ AZURE/Cloud
Job Classification
Industry: Telecom / ISPFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: NETMAGIC IT SERVICES PRIVATE LimitedLocation(s): MumbaiWebsite: http://careers.netmagicsolutions.com+ View Contact
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Netmagic It Services
NETMAGIC IT SERVICES PRIVATE Limited Netmagic, an NTT Communications company, is India’s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered i...
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