Hiring for Technical Support Voice process
- Careernet
- 0 to 4 Yrs
- Bengaluru
- 5 years ago
- Email to a friend
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Job Description
Hi,
Greetings from Careernet
Hiring for technical voice for one of the Top 10 company in Bangalore.Call Anandhi @ 9742543*** for further details.
Roles & Responsibilities: -
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
Education and Experience Required:
Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
- Superior skills in both written and verbal communication.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e- support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Level1/Level2 CTC:-2.7 lakhs-4 lakhs per annum
Work Location :- Bangalore
Shift Timing :- Global (can vary between 6 AM log in to 10 PM log in: each shift is of 9 hours (2 weekly offs)
Feel free to reach me for any queries.
Interested candidates can send their updated resume to the below mentioned email id and contact number
an************h@ca******t.co.in OR Call Anandhi @ 9742543***
Stay safe!
Regards,
Anandhi Prakash
TA Team
Employement Category:
Employement Type: ContractIndustry: BPO / Call CenterRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Hiring for Technical Support Voice processContact Details:
Company: Careernet TechnologiesLocation(s): Bengaluru
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