Customer Care Executive
- Beijing Mingte
- 0 to 2 Yrs
- Noida, Gurugram
- 7 years ago
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Job Description
- Ensure that the companys customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed
- Ensure customer care service standard of the company is strictly adhered to by every customer service personnel
- Participate in recruiting and training of fresh customer service employees
- Respond to inquiries and queries from customers and provide a thorough and speedy resolve
- Handle complicated and unresolved issues from less experienced personnel
- Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department
- Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals
- Develop strategies and plans for customer support
- Participate in implementation or improvement of initiatives associated with customer service
- Establish standards for best customer support practices
- Offers advice on the incorporation of technology in current and planned customer support strategies of the organization
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial ServicesRole Category: Back Office OperationsFunctional Area: Not ApplicableRole/Responsibilies: Customer Care ExecutiveContact Details:
Company Name: Beijing MingteLocation(s): Noida, Gurugram+ View Contact
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₹ lt; Rs 50,000 - 1.5 Lakh/Yr
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Beijing Mingte
MinTech is a global Fintech company, which focuses on five core businesses: Overseas Business, Intelligent Quantum Cloud, Blockchain Ecosystem,Orange Cat Platform, WinDigital MinTech Fund. Mintech is now established in China, North America, Southeast Asia and other regions with more than 700 emplo...
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