Guest Relations Executive
- Optival Health
- 19 Positions
- Hyderabad
- 1 day ago
- Email to a friend
- Report this job
Job Description
Building lasting relationship with customer/patient
Welcome the customer properly
Use correct gestures (Namaste) and words (prefer local language)
Briefly touch upon our quality and cost benefits - especially for 1st time visitors
Find out for what test they have come for and set expectation, based on the tests that the customer wants to take
Upsell MedPlus health packages Explain the timelines of tests.
Reporting processes for lab samples
Reporting process for radiology samples
* Ask them to sit down and inform that the receptionist will call them in serial wise manner
Give them our packages / brochures to go through, while waiting for their turn to get billing done
* Help customers in selecting packages for different tests and explains them about precautions and timings
Guide the customer for the required services and ensure their comfort in all the processes.
Q-Line Management, managing token system for comfort of customers at billing counters
Keep an eye on timely reporting and follow-up regularly with departments on any backlogs
Encourage patient to give feedback
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Back Office OperationsFunctional Area: Not SpecifiedRole/Responsibilies: Guest Relations ExecutiveContact Details:
Company: Optival HealthLocation(s): Hyderabad
Keyskills: patient relations interpersonal communication communication skills
Similar positions
Optival Health
Optival Health Solutions Pvt Ltd About Medplus MedPlus is among the leading healthcare retail brands in the country today. With a network spanning more than 1350 stores,having a presence in 12 states and over 150 cities of India, the company serves about 2,00.000 customers and fulfills over 50...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in