Technical Support Specialist Iii
- Quess Corp Magna
- 2 to 4 Yrs
- Hyderabad
- 5 years ago
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Job Description
- Focus on delivering world-class customer service to every customer coming at the ITS Walk-up.
- Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes.
- Install and configure firm-standard images on laptops & desktops.
- Interface with outside customers and vendors as required
- Follow the direction of immediate supervisors or managers to implement new technology.
- Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
- Provides Mobile Device deployment & support; activities include End-user guidance and recommendations, activation, account modifications, configuration, testing, problem identification, and resolution.
- Grows relationships with business users at all levels in the organization. Promotes ITS services, engages customers to understand business needs, and maintains ownership for problem resolution. Maintains other technology-related updates to enhance the customer relationship.
- Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level
- Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.
- Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check, and event startup, and support of Video Conference Systems (Television/Cable systems).
- Assists infrastructure teams (LAN, WAN, Telephony) where local hands-on activities are required.
Qualifications Required:
- B. Tech, BE & Engineering Graduates
- Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, PowerPoint), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Technical Support Specialist IiiContact Details:
Company: Quess Corp MagnaLocation(s): Hyderabad
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Magna Infotech is a division of USD 400 + million Quess Group (quesscorp.com) which in turn is a subsidiary of USD 37+ billion - Canadian Multinational, Fairfax Financial Holding Group. Magna Infotech is the largest staff Augmentation and Solutions Company in India, USA and APAC regions. We are a ...
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