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Process Associate - OTC Cash application

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 Process Associate - OTC Cash application in Hyderabad

Job Description

Process Associate, Order To Cash

We are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions

Responsibilities

  • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Respond to email /phone queries related to disputed invoice
  • Research and analyze the disputes/deductions in ERP
  • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
  • Find opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to track and monitor the past dues
  • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • Work as a teammate to process any Adhoc request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimally and professionally.
  • Bring up problems to senior staff members and or management as appropriate.
Qualifications

Minimum qualifications

  • B.Com
  • Freshers are eligible
  • Excellent English interpersonal skills
Preferred Experience
  • Prior collections management experience
,

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Process Associate - OTC Cash application

Contact Details:

Company: Genpact India
Location(s): Hyderabad

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Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...