Answer customer queries with best effort can be inbound, outbound and emails.
Take escalation/supervisor calls as an when required
Individual contributor role
Good team player
Should be ready to take new responsibilities
Reporting Skills (Excel and PowerPoint)
Should be flexible to work in night shifts, whenever needed.
Competency
Expert in customer service
Proficient in soft skill
Experience with Networking, MS Office365, Outlook various versions, Share point
Skilled in windows troubleshooting OS level, various application level
Basic knowledge in Cloud computing, ISO OSI, routing, switching, various protocols & network
Added advantage for candidate with ITIL v3, A+, N+ & CCNA knowledge and certification
Graduates
Contact Point Sharukh : 7760984***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: IT service desk, IT helpdesk, Troubleshooting,