Hiring Team Leaders with Inbound Experience
- TATA Business Support
- 2 to 4 Yrs
- Hyderabad
- 5 years ago
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Job Description
- Analyze various reports to enhance productivity and conversions
- Ensure team meets and exceed Stipulated Timelines and Service level Agreements.
- Achieve KPI and productivity targets of Self & Team.
- Monitor and maintain quality of interaction with customers.
- Prepare and submit periodic Team performance reports.
- Call handling to develop first hand sensing of customer pulse and manage irate customers.
- Audit Calls and identify the training requirements of each Team Member.
- Motivating each Team Member, guiding, monitoring their performance and implementing corrective actions as required.
- Teams individual target/Unit qualitative and quantitative targets are met.
- To ensure that at no point in time the team lacks supervision.
- Team Leads are responsible for staff retention
- Handling team & shop floor escalations calls and providing end to end resolutions.
- Attending call calibrations with quality and training team.
- Preparing monthly TL review to gauge individual and teams performance.
- Client interaction as and when required; incorporate feedback into the system.
- Give timely & real time feedback with a view towards improving Operational and individual
- Administratively manage a team of Customer Service Executives along with their performance.
Please share your resumes to "ab**********a@co********p.com"
Immediate Joiners Preferable.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Hiring Team Leaders with Inbound ExperienceContact Details:
Company: Conneqt BusinessLocation(s): Hyderabad+ View Contact
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₹ 3.0 - 3.5 Lakh/Yr
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