Process Developer - Order Management
- Genpact India
- 3 to 5 Yrs
- Bengaluru
- 5 years ago
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Job Description
PD, Order Management Analyst, Order to cash
Inviting applications for Order Management Analyst in an outsourced environment, supporting international clients, covering the end to end process - Booking for products which includes Contract Management/modification/administration etc., Customer master Data management, billing and invoicing, service contract management, Customer query/Dispute resolution
Responsibilities
- Checking various sources of PO inflow (EDI queue, Fax / email inbox) periodically
- Creating orders in the business ERP within given TAT
- Send order confirmation email to customer
- Validating the order (such as product code, quantity, unit of measurement, delivery address, requested delivery date)
- Ensure tasks are completed with 100% quality
- Reviewing the blocks in order
- Working on query resolutions with internal and sales teams
- Circulating the out of stock report to end customer
- Booking an appointment in carrier portal for order delivery
- Work as a team to process any adhoc request promptly
- Prepare the order trend report
Qualifications we seek in you
Minimum qualifications
- Any Graduate
- Relevant experience in Order Management with clients with business in the Office Equipment/Consumer electronics/Imaging industry in a B2B model
- Strong Communication Skills (verbal and written)
Preferred qualifications
- Good customer handling skills
- High Energy level
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: Process Developer - Order ManagementContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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