Executive - Telecaller
- Atria Convergence
- 1 to 6 Yrs
- Chennai
- 3 years ago
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Job Description
ACT Fibernet Hiring for Executive - Tele-caller role (Voice process)
Purpose of the Role
To ensure collection efficiency, contributing to company's overall growth.
Role Description
1. Responsible to call customer and remind for payment.
2. Responsible to act as a bridge between field executives and team leaders
3. Responsible for constantly follow up Arrears payment
4. Work consistently to rectify billing error
5. Responsible for Analysis and feedback of unpaid accounts
6. Follow up for reactivation of inactive accounts.
Key Result Areas
To contribute towards company's profitability by ensuring 100% collection both in terms of customer and
value resulting to a sustained business with desired customer satisfaction.
Recruitment Specifications
Education
Should have Graduate or equivalent degree
Work Experience
Should have minimum of 1 - 6 years of relevant work experience in Voice process
Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)
Should have experience handling MIS or strong experience with MS excel, MS word
Should possess excellent communication and interpersonal skills.
Immediate Joiners or Max 15 days Notice period preferred
Language preferred - English & Tamil (Hindi, Telugu or Kannada would be an additional advantage)
Job Location : MRC Nagar
Week Off : 6 days working & 1 day rotational week off / Rotational Day shifts.
Age : Below 33
Please make sure that you have all the documents in place and come to the interview with the below documents :-
- 2) Pan Card
- 3) Aadhar Card
- 4) Driving License
- 5) X Certificate
- 6) XII Certificate
- 7) Graduation Certificate UG/PG/Diploma/ITI
- 8) Current company offer letter
- 9) Last 3 months payslip
- 10) Relieving letter (Applicable if relieved already)
Interested candidate may walk in to the below mentioned venue for F2F interview
Venue Details
TVH Beliciaa Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028
Interview Date : 12th March 2021 & 13th March 2021
Interview Timing : 10am - 1pm
Notice Period : Preferably Immediate Joiner / Max 15 days
Contact Person: Prithvi (HR)
*While at the premises pls ensure to adhere safety norms by wearing mask & social distancing
Regards
ACT TA TEAM
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISP
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Executive - Telecaller
Contact Details:
Company: Atria ConvergenceLocation(s): Chennai
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Atria Convergence
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delh...
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