Technical Support Head
- S International
- 5 to 6 Yrs
- Mumbai
- 3 years ago
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Job Description
Hiring for Technical head, technical support head, hardware support head, network support head, system support head, troubleshooting, tech support head, it maintenance support
Technical Support Head:
- As a technical support, youll be monitoring and maintaining the Printer, Scanner, RFID,
- Barcode, systems and networks within an organisation in a technical support role. If there
- are any issues or changes required, such as forgotten passwords, viruses or email issues,
- youll be the first person employees will come to.
- Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to
- face.
- Most importantly, as businesses cannot afford to be without the whole system, or individual
- workstations, for more than the minimum time taken to repair or replace them, your
- technical support is vital to the ongoing operational efficiency of the Printer, Scanner, RFID,
- and Barcode.
- As technical support, you may also be known as a helpdesk operator, technician or
- maintenance engineer.
- You could work for software or equipment suppliers providing after-sales support or
- companies that specialise in providing IT maintenance and support. Alternatively you may
- work in house, supporting the rest of the business with their ongoing IT requirements.
- Some tasks you may be involved in include:
- Working with customers/employees to identify computer problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers/employees can try to fix problems themselves
- Working with field engineers to visit customers/employees if the problem is more serious
- Testing and fixing faulty equipment
- As well as a strong technical background, many employers would want you to be able to
- explain complex information in simple, Additionally, will be looking for:
- An ability to assess each customer/employee's IT knowledge levels
- Ability to deal with difficult callers
- Logical thinker
- Good analytical and problem solving skill.
- Up-to-date technical knowledge
- An in depth understanding of the software and Hard ware equipment your customers/employees are using
- Good interpersonal and customer care skills
- Good accurate records keeping
- It's a desk-based job and you'll spend most of your day on the phone or emailing customers
- and/or employees. Thanks to advances in technology enabling remote access, more and
- more of your work can be completed from your workstation.
Skills:
,Technical head,technical support head, hardware support head, network support head, system support head, troubleshooting,it maintenance support
,Technical head,technical support head, hardware support head, network support head, system support head, troubleshooting, it maintenance support
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking
Role Category: Network / System Administration
Functional Area: Not Applicable
Role/Responsibilies: Technical Support Head
Contact Details:
Company: s International HrLocation(s): Mumbai
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S International
P.S International is an HR recruitment consultancy based in Mumbai with a worldwide network. Our strengths lies in the fact that we believe in ethics of transparency, hard work and value – based services. We have experience in providing recruitment, Payrolls Management, Compliance Managem...
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