Hexaware is Looking For Manager Operations
- Hexaware
- 10 - 18 years
- Chennai
- 5 years ago
- Email to a friend
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Job Description
Roles and Responsibilities
Job Title/Designation:
Hexaware is Looking For Manager Operations Chennai
Job Description:
Job description- Process Manager
Position Objective
The incumbent would be part of the team and the primary responsibility will be to monitor the team, interact with TL/Client, attending Client calls, SMR and other important meetings, deal with Client/team issues, review reports prepared by TL, ensure that the process is metrics driven and provide guidance to the TL and team and suggest changes as and when necessary in order to improve the process.
Education Mandatory: Graduates from any stream
Vertical :Background Verification
Desirable:
Minimum 8-10 year of work experience in Voice Program (Inbound & Outbound) from premium contact centres (International Process)
Minimum 5 year of work experience in an International Premium segment Voice Program (Inbound & Outbound), With minimum of 1 year as an operations manager
Experience
Minimum of 1 year as an operations manager
Needs to be high on responsibility and ownership
Should have managed multiple processes and ensured delivery within timelines
Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost
Extensive experience with telephony and workforce management software programs
Experience required with inbound/outbound contacts - experience integrating multiple channels into a service model
Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;
Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities
A commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization
Soft Skills:
Should express excellent leadership qualities and spearhead the team.
Excellent English verbal communication skills enabling client expectation management
Note: Looking for Manager from Inbound & Outbound International Process, interested candidate please forward your resume on Pr****5@he*****e.com
Help me with below following details:
Total Experience:
Exp in International Process:
Experience in Inbound:
Experience in Outbound:
Span Handled:
Reportees:
Current CTC:
Expected CTC:
Notice Period:
Email Id: Pr****5@he*****e.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: OperationsRole: OperationsEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: HEXAWARE TECHNOLOGIES LIMITEDLocation(s): Chennai
Keyskills: international process Communication Skills Outbound inbound service delivery Contact Center Process Management Manager Operations Management Background Verification
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