Senior Manager- Customer Service
- Genpact India
- 7 to 10 Yrs
- Hyderabad
- 5 years ago
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Job Description
- Demonstrated ability to manage and multi-task critical programs and projects
- A proven track record of ability to work with peers and superiors to promote an honest and positive working environment
- Strong knowledge of internet technology
- Ability to achieve specific results regarding sales and service expectations
- Ingenuity to find creative solutions for complex problems
- Ability to determine the best course of action based on extremely complex issues in a time-pressured environment
- Ability to work independently, use good judgment, and produce creative and practical solutions
- Achieving growth and hitting sales targets by successfully managing the sales team
- Managing recruiting, objectives setting, coaching and performance monitoring of team leads.
- Bachelor Degree (B-tech Preferred)
- Relevant experience required in Customer Service and Sales Operations, preferably in Internet/Tech/Telecom industry vertical
- Experience in handling large teams
- Excellent knowledge of all areas of team leading: Recruiting, people management, handling service delivery.
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Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Senior Manager- Customer ServiceContact Details:
Company: Genpact IndiaLocation(s): Hyderabad+ View Contact
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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