1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy kn
owledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship building and service
12. Follow all contact center policies, procedures, code of conduct and legislative requirements
FRESHERS OR EXPERIANCE BOTH CAN APPLYAge - 18 to 35 years Qualifications - 10th 12th and Graduation LANGUAGE - Hindi No Target Fix Salary with Incentive Contact - Call to HR Anjali Choudhary 7827912*** for direct joining Sub Roles : Incoming,Domestic,International Max Experience : 1 yrs Min Experience : 0 yrs Do you have DRA certification : No Languages known : Hindi Job Shifts : Any Shift Gender : Any Photo ID Proof : Aadhaar Card HR Anjali Choudhary 7827912***
Employement Category:
Employement Type: FreshersIndustry: Telecom / ISPRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Hiring Freshers For Supervisor Engineer.
Contact Details:
Company: via tech solutionsLocation(s): Multi-City, India
Talent Corner is a professional human resource organization providing innovative recruitment services for the corporate world. We are recognized as one of India’s leading HR management consultants headquartered in Mumbai, India exceeding 17 years.