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Process Associate- Customer Care- Voice @ Genpact India

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 Process Associate- Customer Care- Voice

Job Description

Process Associate, Customer Service In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Familier with Internet and applications. Responsibilities
  • Respond to customer queries and customers concern.
  • Demonstrates effective, clear and professional written and verbal communication.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seek solutions through logical reasoning
  • Demonstrates strong problem-solving capabilities and assist customers in case of any issues
  • Provide excellent customer service to our customers
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
  • Basic knowledge of how digital payments work required
Qualifications we seek in youMinimum qualifications
  • Graduate (Any Subject area)
Preferred qualifications
  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with customer centric approach
  • You should be able to work on a flexible schedule (including weekend shift)
  • Proficiency in spoken & written English and with neutral English accent. Proficiency in Hindi is also required.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.,

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: Customer Care Executive
Functional Area: Not Applicable
Role/Responsibilies: Process Associate- Customer Care- Voice

Contact Details:

Company: Genpact India
Location(s): Hyderabad

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Genpact India

Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...

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