L1 Support Engineer
- Harjai Computers
- 2 to 6 Yrs
- Mumbai
- 5 years ago
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Job Description
Dear Candidate,
Greetings!
Profile:L1 Support Engineer
Work Location-Navi Mumbai
Key Responsibilities:
Should Conduct Periodic check on the closed calls and tagging.
- Responsible for TAT adherence as per targets.
- Responsible for Quality Closure for tickets
- Responsible for Identifying and Implementing new Process for improvement
- Responsible for creating Backups for all respective systems and support activity.
- Working closely with all IT project manager and other functions for all Quality related issues & improvements& customer grievance.
- Responsible for Call Count reduction across handled process by taking appropriate actions on timely basis.
- Ability to do Root cause analyses on Quality issues & getting same fixed permanently from development team & Project Managers.
- Ability to Change & implement the process closely working with IT project managers and stake holders.
- excellent presentation & Communications Skills.
- Passion for Quality improvement process. Excellent inter-personal skills.
Hands on knowledge on MS SQL
- Validated accuracy of data to ensure database integrity.
- Strong Exposure in writing Simple and Complex SQLs queries, PL/SQL Functions and Procedures, Sub Queries.
- Proficient in tuning queries used in the application.
- Generate SQL reports and spreadsheets.
- Expert in Excel in terms of MIS for bulk data processing, such as Vlookup , pivot etc .
- General insurance domain knowledge preferable .
Understanding of Insurance domain (preferably from GI Industry)
If interested pls specify the skill set in the subject line & provide the following details along with a copy of your resume on*****a@ha***i.com/7506700***
- Current CTC
- Expected CTC
- Notice Period
- Current Location
Regards,
Team HR
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: L1 Support EngineerContact Details:
Company: Harjai ComputersLocation(s): Mumbai
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Harjai Computers
Company ProfileHarjai Computers Pvt LtdWe are a 23 year young ISO 9001:2015 certified IT consulting company. We provide IT subcontracting/outsourcing services to our CMM Level 5 and MNC clients across India and the world and are the preferred partners to most of our customers.
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