Front Desk Supervisor
- Sk Job
- 2 to 7 Yrs
- Multi-City, India
- 5 years ago
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Job Description
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.
You will also ensure hotelcharges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanor at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
All interested candidate to send their documents and resume to our company email( ne***************y@gm**l.com ).
Employement Category:
Employement Type: Full timeIndustry: Hotel / RestaurantRole Category: Front Office / ReceptionistFunctional Area: Not ApplicableRole/Responsibilies: Front Desk SupervisorContact Details:
Company: Lucky PlacementsLocation(s): Multi-City, India
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