Cafe Manager Opening With A Leading Company,
- Bridge Consultants
- 1 to 6 Yrs
- Bengaluru
- 5 years ago
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Job Description
Reporting to: Regional Manager
Reportees: Assistant Guest Experience Manager, Guest Relation Executive, HOST, Kitchen In charge, Senior Executive, Executive & Junior Executive.
KRA:
Translating companys objectives in the region
Ensure store compliance with companys operational procedures
Lead, motivate & develop team to maximize profits
Drive customer focus through service standards in area.
Excellent communication & influencing skill
Result oriented
Financial awareness & understanding of P&L
Ability to strategize & analyze reports
Sales & marketing orientation
Planning & organizational skills
Building & developing high performance team
Operating system & internet skills
Customer handling Skills.
DESIRED CANDIDATE:
BHM graduate
5 - 8 years of experience in handling multiple F&B units
Retail or related industry exposure.
ROLES AND RESPONSIBILITES:
Financial:
Supervise an individual outlet.
Maximize Caf sales performance and drive profits.
Sales forecasting and apportioning targets across teams.
Asset & Equipment maintenance.
Assuring the Timely & Accurate indent is placed for the caf.
Wastage control measures.
Ensuring the compliance of the SOPs on cash & all the tenders.
Timely forecast of the stock in order to ensure the smooth operation of the cafe.
Learning & Development Management:
Retention of manpower.
Motivating the team to ensure the sales target in met.
Briefing the team on a daily basis to ensure the team understands the importance SOPs
Ensure the team is groomed to move to the next level.
Grievance handling & solving issues.
Ensure the Training Certification of team members.
Process Indicators:
Ensuring all the documentation related to the caf is done on time (Sales Reports/ Caf Registers).
Ensuring the Quality Audits done on day to day basis.
Implementation of SOPs.
Efficient utilization of the manpower by means of effective charting out the duty roster.
Integrity, Cost control & Waste Management.
Ensuring 90% score in the Management Visit Report.
Customer orientation:
Ensure all the Customer complaints are resolved.
Analysis of Customer database complaints & drive the footfall in the cafes.
Ensuring Customer Service promise is followed by the team in the caf to drive customer focus.
Ensuring the Training norms are met.
Ensuring 90% score in the Store Visit Report.
To apply sms or Whatsapp as CFE to 9176707***, i Will call you back.
Employement Category:
Employement Type: Full timeIndustry: Hotel / RestaurantRole Category: F&B ServiceFunctional Area: Not ApplicableRole/Responsibilies: Cafe Manager Opening With A Leading Company,Contact Details:
Company: Bridge ConsultantsLocation(s): Bengaluru
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