Process Associate
- Accencis HR Services
- 0 to 1 Yr
- Vijayawada, Guntur
- 3 years ago
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Job Description
We are looking for Any Degree
Company : Not Disclosed
Designation : Voice Process Associate .
Salary : 12000 CTC
Work Location : Guntur
If interested contact us on
Contact us on : 9000055***,9000045***, 9000045***
Voice processes can be either inbound or outbound.
In inbound processes you'll be handling calls that customer or prospects make.
For example, a telecom company outsources its customer support, so in this you'll be handling calls from their customers on the telecom company's behalf.
One other example would be that a prospect customer is calling to get more information about a product or service.
- In outbound processes, calls are to be made in order to generate sales or may be to collect dues.
For example, a satellite TV company outsources the Telesales department, so in this you would have to make calls to prospect customers in order to generate sales.
This type of positions offer good salary with additional incentives for making sales.
The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.
He/She must show the willingness to learn new things every time and then.
Must discuss every matter with its supervisor or team leader to get any issue sorted
Giving a resolution to the customers or clients should be the whole and sole responsibility.
Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.
Must be very effective in providing customer service by providing resolution to their complicated queries and issues.
Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Process Associate
Contact Details:
Company: Accencis Hr ServicesLocation(s): Vijayawada, Guntur
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