Team Leader Operations
- Transformplus
- 5 to 10 Yrs
- Mumbai
- 5 years ago
- Email to a friend
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Job Description
Hi,
We are hiring for Team Leader Operations (International Process)
Salary Package: Rs. 5 to 6+ Incentives + Other benefits
Joining Date : Immediate joiner
Location: Mumbai, Bhayander ( office)
Shifts: Any 9 hours
No of Openings: 10
!!Desired Candidate Profile!
- Good understanding of workings of a BPO & should have spent a minimum of 5 to 7 years in the industry
- Relevant Team Lead experience in years: minimum 2 years experience of managing a team in a collections domain
- Collections experience if any : collections or sales experience would do
- Is U.S collection a must : collections in any geography would work
- Collections experience if yes then is Credit Card collections a must or would any Collections experience work: preferably credit card collections however if the candidate has good understanding on how to drive collections any domain would also do.
- The leader would be required to drive collections either within Inbound or Outbound (manual as well as dialler based portfolio) setup.
- Managing a group of 15 to 20 FTE & driving client metrics like PTC% (Promise to contact), AHT, $ collected & Call Quality.
- Also he or she should be comfortable working rotational shifts & working on the weekend as well.
- 3rd party U.S collections experience is a plus
Important Notes Before Sending your CV to below numbers
- Candidate Must Have Laptop/Desktop
- Candidate Must Original Windows 10 in your PC/ Laptop
- Candidate Must Have a Video Calling Facility/Skype/WhatsApp.
- Candidate Must Have a WiFi Connection (Min 5-10 MBPS)
- Good typing skills, good communication skills, Technical Skills.
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 10
- Available for immediate joining , Work From Home Till Lockdown (T&C),
- Candidate Needs to Join office bhayander ( office) mumbai location after Lockdown or Direct Office
Rounds :
- HR - To Check The Communication Skills of the Candidate, Profile Fitment, Hiring Zone, Team handling Experience, BPO Environment etc
- Operations : To Check Profile Fitment, Confidence, Team handling Ability, Work Culture Flexibility
Interested candidates can directly whatsApp me your CV (PDF/ Word format) at Ridhi (9318400***)
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Team Leader Operations
Contact Details:
Company: TransformplusLocation(s): Mumbai
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