Maintaining a positive, empathetic and professional attitude toward customers at all times.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Highest Education - Degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Experience working with customer support.
Employement Category:
Employement Type: Full time Industry: BPO / Call Center Role Category: Customer Service (International) Functional Area: Not Applicable Role/Responsibilies: Customer Support Representative