L1 Cloud Operations Engineer - Noida - Thales
- Thales Group
- 1 - 2 years
- Noida, Gurugram
- 4 years ago
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Job Description
As an Operations and Support Engineer for the DIS Global Services team, you will provide Tier I technical support and incident management for hosted and managed services. You will also be a part of a global team that delivers 24/7 support and incorporates service monitoring to meet the requirements of customer service level agreements.
A week in the life of an Operations and Support Engineer L1:
- You will establish and maintain contact with customers for request and incident management.
- You will deliver Tier I technical support for customers on hosted and managed services and escalate critical issues to Tier II support.
- You will provide service monitoring and associated predefined actions on hosted and managed service and escalate to Tier II as needed.
- You will support recurring service operations on hosted and managed services.
- You will participate to the handover from set-up to production by reviewing service documentation and monitoring testing and internal tools.
Knowledge, Skills and Experience:
- To succeed at this job, you must have : experience with Linux or Unix administration, Unix or Shell scripting, ticketing systems and call, escalation, incident
- and customer relationship management.
- You must have knowledge on basic AWS Cloud Technologies Terminologies.
- It would be preferred if you have experience in technical support.
- You must be fluent in English.
- We would like someone to join our team who is a strong verbal and written communicator, organized, process-minded and a team-player.
- You must have a Degree in Engineering or a related field.
- We are looking for someone with 1-2 years of experience in IT administration.
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Production/IndustrialPost Graduation: Post Graduation Not Required
Contact Details:
Company: Thales GroupLocation(s): Noida, Gurugram
Keyskills: Ticketing Service level Managed services Linux Incident management Customer service Operations Technical support Monitoring Service operations
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