Airport customer service managers usually play the role of a frontman. They face customers or consumers who are either complaining or raving about their products and services. Assistant customer service managers communicate with customers personally or through various mediums such as phone, fax, emails, chat, or other types of communication gateways.
Duties
Assistant customer service managers assist in completing the duties of the customer service manager. They serve as the customer service manager when their superior is not around. Assistant customer service managers supervise their workers while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well. Sometimes, assistant customer service managers may assist the representatives in selling their product or service. They are also responsible for helping in the development and execution of training programs for customer service representatives. Their goal is to increase sales by providing the best customer service possible at all times.
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Customer service agents who work at airport ticket counters are usually the first airline representative that passengers make contact with when arriving at the airport. In this role, you greet customers as you check them in, which entails verifying their identification and printing boarding passes. Many passengers will have luggage with them, and it will be up to you to identify which pieces need to be checked in, which can be taken aboard the plane and which will require an additional payment because of weight or because the passenger has exceeded the number of bags allowed by the airline. You might need to lift heavy luggage. Salary
About the CompanyThe World’s No.1 and most Prestigious Air Hostess Training Institute. Established in 1993 as a Premium Air Hostess Training Institute, FlyAir Institute today is recognized as a pioneer and innovator in air hostess training all over India and abroad. The company offers a wide ran...