Role & responsibilities Forecasting and Scheduling: Analyze historical data and trends to forecast volumes, and create schedules for agents to meet demand.Staffing and Resource Planning: Determine optimal staffing levels,...

About the Job We are changing the way people think about customer care, and we need your help! Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a de...

Job Role: Workforce Assistant Manager / Manager Experience Required: 3+ years (AM / Manager level) Work Mode: OnsiteAbout the RoleWe are looking for a Workforce Assistant Manager / Manager who can handle workforce planning an...

Roles and Responsibilities :Analyze real-time data to identify trends, patterns, and anomalies in workforce management.Develop and maintain reports using MIS tools to provide insights on staffing levels, productivity, and per...

The role owns the end-to-end capacity and resource planning for the contact center operation of our Global Candi Services organization. We are looking for an experienced individual who is passionate about the Customer Experie...

Job Summary: This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary. About Te...

About the JobWe are changing the way people think about customer care, and we need your help!Were seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated Intouc...

Bench Management Good Comm Skills and WFO 5 days a weekJob ClassificationIndustry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Op...

Position Summary... What youll do... Job Summary: ...

Job Title: HR Executive (Only Male Candidates)Experience: 0-1 YearLocation: Gurugram:We are looking for a dedicated HR Executive with 0-1 year of experience to effectively manage Workforce Management activities...

Contributing to the development and refinement of workforce planning models: Collaborate with senior team members to create and enhance Excelbased workforce planning, forecasting, and optimization models. Assist in integrat...