Helpdesk Support
- Teq Nirvana Softtech
- 5 - 10 Years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
HELP DESK JOB DESCRIPTIONGeneral Purpose
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Main Job Duties and Responsibilities
Performing day-to-day production management activities including the investigation and resolution of incidents, problems, and working on assigned queues.
Handling alert monitoring, incident management and escalation.
Performing planned change activities for different applications mainly based on Linux servers.
Approving all changes to the process and developments of process improvement plans.
Installing, modifying, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN, accelerators, DNS and DHCP.
Manage Windows Server OS, AD Support.
Diagnosing and resolving technical hardware and software issues
Research questions using available information resources
advise user on appropriate action
Following standard help desk procedures
Logging all help desk interactions & administering help desk software
Following up with customers and users to ensure complete resolution of issues
Redirect problems to correct resource
Identifying and escalate situations requiring urgent attention
Tracking and route problems and requests and document resolutions
Resolving technical problems with Local Area Networks and Wide Area networks
Preparing activity reports
Informing management of recurring problems
Staying current with system information, changes and updates
Helping update training manuals for new and revised software and hardware
Education, Qualifications and Experience
Bachelors degree preferred
Working knowledge of fundamental operations of relevant software, hardware and other equipment, especially with Windows Server, MS Office, basic SQL Database.
Experience researching, analysing and interpreting automated system problems
knowledge of relevant call tracking applications
knowledge and experience of customer service practices
Related experience and training in troubleshooting and providing help desk support
Very good communication Skill
Employement Category:
Employement Type: Full timeIndustry: Engineering & Design
Functional Area: Customer Service
Role Category: Other Customer Service
Role/Responsibilies: Helpdesk Support
Contact Details:
Company: Teq Nirvana SofttechLocation(s): Bengaluru
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Teq Nirvana Softtech
We are a reputed executive search company that has specialized in mid and senior level management search assignments for a wide variety of clients including multinational corporations, mid-cap and start-up companies across various domains (IT, BFSI, Retail, Media etc.).We currently serve clients in ...
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