Walk in- drive @ Infosys BPM- Hiring
- Infosys BPM
- 1 to 3 Yrs
- Bengaluru
- 5 years ago
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Job Description
Walk in- drive @ Infosys BPM- Hiring for Finance and Accounts L2 Support - Bangalore
Eligibility Criteria-
Job Title: F&A L2 Support
Domain: Voice, Technical Support
Work Location: Whitefield, Bangalore
Qualification- Any Technical Graduate preferred, 1-3 years of Experience
Shifts - 24 / 7 rotational shift
Interview Details:
Venue Details,
Infosys BPM Ltd
#785, Ground Floor Axis Sai Jyoti
15th Cross 100 Feet Road
Sarakki, 1st Phase J P Nagar
Landmark Sindhuri Convention Hall.
Interview Date :2nd-May-2019
Interview Time: 10:30AM to 12:30PM
Contact Person:Mumtaz
Referred By: Roshni
JOB DESCRIPTION:
Client Responsibilities
- Assign tasks and monitor the progress of assigned tasks & effectively manage work load in Remedy case management system.
- Resolve financial application issues that arise from the firms global software applications. Provides guidance, assistance, co ordination and follow-up on client questions or problems.
- Identify sources and trends of functional and technical issues to help prevent future occurrences that will negatively impact the customer experience.
- Root cause analysis should be provided. Must be able to clearly convey issue resolution to the customer as well as to share this information with other team members by documenting within the knowledge management framework.
- Work with internal subject matter experts to obtain resolution. Reviewing the issues handled by the team members before escalating further / when sending back to the customer. Doing the quality check on the cases, on a day to day basis.
- Would act as shift in charge and take responsibility for SLA for their respective shifts.
- Ensure all trackers are up to date.
- Ensure sampling and quality is completed as per agreed timelines.
- Ability to handle calls with client.
- Should take adhoc work and delivery as per agreed timeliness.
People Responsibilities
- Assist team members in functional issues
- Contribute ideas/opinions to the team and listen/respond to other team members' views.
- Demonstrate professionalism, competence and clarity of communication when dealing with the internal and external team
- Manage resources on the floor.
- Should ensure attrition is at minimum
- Conduct 1-2-1 monthly.
- Ensure good work life balance for his team.
Manage the floor in the absence of Deputy Manager
The candidate should carry below mentioned documents in Original:
- 10th, 12th, Graduation and Post-Graduation (Mark Sheet and Certificate). Provisional Degree Certificate
- 2 Color Passport Size Photographs.
- ID Proof Pan Card, Driving License, Voters ID, and Passport. AADHAAR CARD-Mandatory
- Previous Employer Relieving Letter or Experience Letter. (If Any)
- Current Employer Appointment Letter and Salary Slips (Last 2 - 3 Months) (If any)
Thanks & Regards,
Roshni
Talent Acquisition | INFY HR
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Walk in- drive @ Infosys BPM- Hiring for
Contact Details:
Company Name: Infosys BMLocation(s): Bengaluru
Keyskills: l2 support finance voice process accounting l2 support executive accounts receivable accounts payable l2 enginee
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Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...
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