Application Analyst - Chennai - Fiserv - 5 to
- Fiserv
- 5 - 10 years
- Chennai
- 5 years ago
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Job Description
Position Description Overview
This role is an integral part of the Contact Center Technologies Common Services Development Team assisting in Genesys CTI Installation, Configuration, Management, and Troubleshooting as used in contact center environment, including Genesys solution layers: Configuration, Management, T-Server, Routing, Reporting, OmniChannel, and eServices and interactions with Genesys Voice Platform.
Job Responsibilities
Consults with project teams and functional units on the design of important projects or services. Supports existing business systems applications. Performs additional job duties as required.
Proficiency using Genesys tools: IRD, URS, GMS, IXN, UCS, and GI2 Proficiency in Genesys applications and advanced optioning and routing design. Proficiency in Genesys multimedia applications such as Chat, Email, etc? Proficiency in at least one programing language. Knowledge of basic Avaya PBX and AES functions, to include Call Vector provisioning with Genesys Adjunct Steps. Proficiency in Microsoft SQL Databases (2008+) and SQL Scripting.
Scope of Job
Works on moderate to complex projects and issues within functional area. Coaches and leads less experienced IT staff and business managers.
Job Requirements
5+ yrs. of related IT experience. Bachelor?s Degree at College of Engineering and Technology or equivalent work experience. Expert in multiple languages and tools. Some knowledge in emerging technologies. Possesses strong knowledge of application development technologies, tools and methodologies. Strong understanding of complex internal business processes or functions.
1. 5+ years? experience in complex development environments.
2. Excellent Knowledge of SIP infrastructure, Genesys framework, Genesys Voice Portal (GVP), Nuance Speech Recognition and Genesys Administrator.
3. Extensive experience in IVR/Call Flow development
4. JAVA/.NET, IVR, VXML, DTMF, Call transfer etc.
5. Experience in Genesys Framework and Platform Technologies
6. Experience with Telephony and Networking Technologies preferred
7. Experience with CTI/Screen pop and Outbound campaign preferred
8. Experience with Genesys SDK preferred'
Competencies
IT Architecture
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: FiservLocation(s): Chennai
Keyskills: Networking IVR Configuration management VXML CTI Application development SIP SDK Troubleshooting Financial services
Fiserv
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point...
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