Leadership Opening For Certified Scrum Master
- Concentrix
- 10 - 20 years
- Bengaluru
- 4 years ago
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Job Description
- Engage and maintain client relationship, determine clients' needs in accordance with project SOW's/SLA's
- Accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
- Define projects/programs; assign managers to initiate and manage the performance of production operations; integrate and oversee multiple related projects.
- Build credibility and relationships, and maintain communication with stakeholders at multiple levels, including those external to the organization.
- Lead to resolve customer escalations with respect to smooth operations
- Track and manage project financials and present status to IT executives and Business stakeholders.
- Ensuring that SLAs are met, and deliverables are provided on time with high quality and within budget; drive lessons learned
- Lead teams of Developers and Sr. Developers in handling escalated and complex project issues and coordinating technical delivery across client teams to provide successful resolution
- Lead, manage and direct Functional teams while coaching project teams on Waterfall, Agile & Scrum methodologies
- Help shape processes that increase efficiencies in accordance with project delivery service levels agreement requirements
- Act as subject matter expert on project deliverables, timetables, risks, and challenges
- Coordinate across multiple stakeholder groups and manage end-to-end delivery of the assigned project(s)
Required Candidate profile
- Immediate Joiners would be preferred
- Certified Scrum Master
- Experience with Agile methodologies
- Project Management exposure
- Client Management and Team Management Skills
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Concentrix DakshLocation(s): Bengaluru
Keyskills: Agile Project Management certified scrum master Project Management scrum master project delivery Scrum agile Agile Project Manager
Concentrix
Concentrix Daksh Services India Private Limited. A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process...
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