Job description
How you will do it
What we look for
1 Ensure performance measures are met or exceeded
2 Responsible for payment collection from customers as per the agreed duedate
3 Responsible to track pending payments control the delinquency.
4 To review the customer accounts and ensure regular follow up with default customers
5 To ensure that executives adhere to the legalguidelines
6 To ensure productivity as per the defined targets by thesupervisor
7 Coordinating with BUs to receive or provide any information required
8 Creating and updating the procedure document for theprocess.
9 Be proactive and innovative with ideas to improve service / deliverables to theclient based on current performance and riskunderstanding
10 Support and provide input to projectteams
11 Recognize and communicate potential issues to the management
12 Preparation of information/data for internal/ external auditors in the variousaudit of the financial records
13 Ensure that Call targets are achieved on monthly basis.
14 Ensuring team responds to client queries within agreed turnaroundtime
15 Understand and apply order-to-cash processes, policies, procedures and internalcontrolstandards
16 Completing month end closing process within giventimelines
17 Weekly, Monthly interaction with Internal stakeholders. Closure of all openissuesBusiness experience:
Education:
Keyskills: BPO O2C Finance Manager Payment collection SAP Accounting Process improvement Oracle Auditing CRM