Product Advisor- Market Development- Ludhiana
- People Interactive
- 1 - 3 years
- Ludhiana
- 4 years ago
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Job Description
Working with and supporting the Center Manager and marketing team to generate a continuous flow of enquiries and walk-ins and converting them into premium memberships at the Centre
1. Handling telephonic and walk-in enquiries at the centre
1. Handling telephonic and walk-in enquiries at the centre
2. Making outbound calls to Shaadi.com members / other enquiry database and offering them matchmaking solutions
3. Following the defined sales process to convert Enquiries into members.
4. Recording all the details of the enquiries in the specified format and entering them into system
5. Getting all the statutory ID and qualification proofs from the premium members and storing it safely
6. Making required number of calls for following up with Enquiries which are not converted
7. Updating the details of follow-up in the system
8. Meeting Sales and conversion Target
9. Appearing for periodic evaluations
10. Maintaining various reports related to Sales and Accounts
11. In case call needs to be escalated, noting details and forwarding it to the seniors
12. Interfacing with walk-in customers, explaining to them features of Shaadi.com/Centre and converting them to Premium Membership.
13.Maintaining all documentation that pertains to the above responsibilities
14. Coordinating with the service team to smoothly handover converted members.
Requirements-
1. Minimum graduate passed
2. Extremely presentable with a pleasing personality
3. Fluent in English, Hindi
4. Minimum 1year of work experience (preferably from Insurance, or Sales experience from Telecom or Financial sector
5.Familiarity with the Internet and the usage of computers
6. At least average writing skills
7. Service orientation and listening skills
8. Handling irate customers
9. Problem solving and objection handling abilities
10. Strong local culture sensitivity
11. Clear diction and clarity in speech
12. Good to have Bachelor's Degree.
13 years experience developing customer-facing skills
14. Maturity & sensitivity to deal with all kinds of people, specially elderly people
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: Sales, Retail, Business Development,
Role Category: Retail Sales
Role: Retail Sales
Employement Type: Walk-ins
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: People Interactive (I) Pvt Ltd.Location(s): Ludhiana
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Keyskills: bpo customer service executive outbound customer service domestic calling tele sales executive sales customer support
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₹ 1,00,000 - 2,00,000 P.A
People Interactive
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
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