CN - Strategy - MC - C&C Services
- Trysol Global Services
- 2 - 7 Years
- Bengaluru
- 4 years ago
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Job Description
Greetings from Trysol Global servicesCurrently we have openings for 'CN - Strategy - MC - C&C Services' for one of our reputed MNC client
Title: CN - Strategy - MC - C&C Services
Location: Bangalore
Exp: 2-7 yrs
Position: Permanent
Job Description:
Key responsibilities of the role:
Would be responsible for solutioning and hands-on delivery of customer interaction solution (Genesys)
Working in project delivery across SDLC phases
Lead/contribute initiatives to create reusable assets, creating proof of concepts on technical solutions, providing technical solution overview for Business Proposals and effort estimation
Experience: 2 to 6 years
Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys PureEngage (preferably Genesys 9.X, 8.x) / Genesys PureConnect suite.
Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Composer, Genesys Designer (Preferably in SIP framework)
Experience in Genesys Cloud administration & application development using Genesys Designer
Experience in Genesys Infrastructure (including but not limited to GVP, SIP, URS, ORS, OCS, GMS, Info Mart, Genesys CME, Genesys Administrator, GAX)
Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting etc.
Experience in Web Integrated Orchestration applications integrating with AI for Natural Language processing
Would be responsible for solutioning and hands on delivery of customer interaction solution (Genesys)
Working in project delivery across SDLC phases
Lead/contribute initiatives to create reusable assets, creating proof of concepts on technical solutions, providing technical solution overview for Business Proposals and effort estimation
Experience: 2 to 6 years
Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys PureEngage (preferably Genesys 9.X, 8.x) / Genesys PureConnect suite.
Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Composer, Genesys Designer (Preferably in SIP framework)
Experience in Genesys Cloud administration & application development using Genesys Designer
Experience in Genesys Infrastructure (including but not limited to GVP, SIP, URS, ORS, OCS, GMS, Info Mart, Genesys CME, Genesys Administrator, GAX)
Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting etc.
Experience in Web Integrated Orchestration applications integrating with AI for Natural Language processing
Would be responsible for solutioning and hands-on delivery of customer interaction solution (Genesys)
Working in project delivery across SDLC phases
Lead/contribute initiatives to create reusable assets, creating proof of concepts on technical solutions, providing technical solution overview for Business Proposals and effort estimation
Experience: 2 to 6 years
Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys PureEngage (preferably Genesys 9.X, 8.x) / Genesys PureConnect suite.
Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Composer, Genesys Designer (Preferably in SIP framework)
Experience in Genesys Cloud administration & application development using Genesys Designer
Experience in Genesys Infrastructure (including but not limited to GVP, SIP, URS, ORS, OCS, GMS, Info Mart, Genesys CME, Genesys Administrator, GAX)
Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting etc.
Experience in Web Integrated Orchestration applications integrating with AI for Natural Language processing
Would be responsible for solutioning and hands on delivery of customer interaction solution (Genesys)
Working in project delivery across SDLC phases
Lead/contribute initiatives to create reusable assets, creating proof of concepts on technical solutions, providing technical solution overview for Business Proposals and effort estimation
Experience: 2 to 6 years
Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys PureEngage (preferably Genesys 9.X, 8.x) / Genesys PureConnect suite.
Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Genesys Composer, Genesys Designer (Preferably in SIP framework)
Experience in Genesys Cloud administration & application development using Genesys Designer
Experience in Genesys Infrastructure (including but not limited to GVP, SIP, URS, ORS, OCS, GMS, Info Mart, Genesys CME, Genesys Administrator, GAX)
Experience in leveraging Genesys product solution to automate customer service processes like Task Routing, Interaction Routing, CTI, Reporting etc.
Experience in Web Integrated Orchestration applications integrating with AI for Natural Language processing
Bachelors degree in related field or equivalent experience.
Technical exposure to contact center and overall customer service area.
In depth understanding of Genesys Pure Engage Framework (9.x, 8.X) or PureConnect Product suite
The ideal candidate will possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...)
Candidates who fit this profile will have a minimum of 2 to 6 years of application design and development experience implementing in the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms.
The following characteristics are sought:
Extensive leading-edge expertise in implementing multichannel (IVR, Callback, Web, Email, Chat, SMS, Social Media etc..) contact center applications using Genesys tooles including Composer, Designer and GAX
Worked on Genesys Contact Center suites - including GVP with Speech recognition, Omni-Channel Routing, Reporting, WFM
Thorough understanding of Genesys Framework, Integration with internal and external components
Thanks & Regards,
Technical exposure to contact center and overall customer service area.
In depth understanding of Genesys Pure Engage Framework (9.x, 8.X) or PureConnect Product suite
The ideal candidate will possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...)
Candidates who fit this profile will have a minimum of 2 to 6 years of application design and development experience implementing in the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms.
The following characteristics are sought:
Extensive leading-edge expertise in implementing multichannel (IVR, Callback, Web, Email, Chat, SMS, Social Media etc..) contact center applications using Genesys tooles including Composer, Designer and GAX
Worked on Genesys Contact Center suites - including GVP with Speech recognition, Omni-Channel Routing, Reporting, WFM
Thorough understanding of Genesys Framework, Integration with internal and external components
Thanks & Regards,
Lakshmi T
Team Lead (Talent Acquisition)
Trysol Global Services Pvt.Ltd
Phone:8431428***
E-mail: [HIDDEN TEXT]
(W) www.trysol.com
Employement Category:
Employement Type: Full timeIndustry: ITES
Functional Area: IT
Role Category: Business Analyst
Role/Responsibilies: CN - Strategy - MC - C&C Services
Contact Details:
Company: Trysol Global ServicesLocation(s): Bengaluru
+ View Contact
Keyskills: Callback Email Cha Sms Social Media Contact Center Genesys tooles composer Designer and GAX Genesys Framework
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Trysol Global Services
Trysol is the fastest growing human resource management solutions provider in India. Headquartered in Bangalore India we are delivering across Across 33 Cities, 6 Nations More than 600+ Client Across All industries more than 30,000 Deployments More than 12 Solutions in Human R...
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