Java Support Engineer
- Staffing Bench
- 1 - 4 Years
- Mumbai
- 4 years ago
- Email to a friend
- Report this job
Job Description
SUMMARYThe Associate Support Engineer will assist the Product Support team in building relationships with the client team by responding to software questions and driving resolution of raised client issues and assists in understanding the clients products and the use of the software along with gathering and understanding future milestones and Go-To-Market events.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
Communicates directly with the customer(s) via web meetings and incident tracking workflow with assistance of the Sr. Associate Support Engineer or higher
Communicates directly with Customer Service Managers to provide status updates in a timely manner for high priority incidents
Qualifies incidents submitted by third-party implementation teams or customers by identifying gaps in the details of incidents and gathering information
Sets up environments within AWS to replicate and triage incidents reported submitted by third-party implementation teams or customers
Works within DCOD environments to replicate and triage incidents reported submitted by third-party implementation teams or customers
Triages low to moderate complexity incidents with close direction from Sr. Associate Support Engineer or higher
Leverages Duck Creek utilities such as JIRA, Salesforce, Trace Monitor, ExampleUtil, data copy tools, etc to triage reported incidents
Leverages third-party utilities such as Java eclipse, Visual Studio, HTTPWatch, Fiddler, SQL Management Studio, etc to triage reported incidents
Provides work-a-rounds or solutions to third-party implementation teams or customers based on analysis during the triage process
Escalates incidents deemed to be base code defects to the proper Engineering teams
Applies SQL or XML scripts in DCOD environments to align data
Identifies trends and patterns of reported data fix requests
Identifies ways to automate processes regarding data fix requests or develop utilities to assist in the triaging process
Attends sprint reviews and supports targeted training
Serves as on-call Support Engineer for after-hours emergencies as needed to triage Severity Level 1 incidents
Analyzes and assesses upgrade impact based on release notes and code changes for new release features.
Leverages Duck Creek upgrade tools to generate differential analysis and produce low impact upgrade path for Duck Creek Customers.
Develops and execute tests including PowerShell, Regression Runner and Selenium based automation tools
Performs other related duties and activities as required
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
QUALIFICATIONS/REQUIREMENTS
Education and Work Experience:
Bachelors degree in Computer Science, Computer Information Sciences or related degree; related work experience can be substituted for educational requirement
Work Experience: Minimum 2 year
Specialized Knowledge, Skills, and/or Abilities:
Demonstrates proficiency in the following competencies:
oApplicable DCU boot camp assessment score
oReplication/qualification of reported cases
oSalesforce workflow
oAzure Test Labs or equivalent VM knowledge
Demonstrates awareness in the following competencies:
oExperience in creating Jasper Report, preferably using iReport.
oJava Web Services development.
oStrong knowledge of XML, XML Schema, XSD and XSLT/Path.
oExtensive experience with Spring and Hibernate.
oExperience with SQL Database and PL/SQL.
oExperience with testing tools and techniques such as JUnit and continuous integration.
oExperience with Agile development methodologies.
oKnowledge of secure coding standards and best practices.
oMust be a team player who works well with technical and non-technical resources.
oAbility to operate independently with minimal guidance in focus area
oAfter hours call service expertise/triage
oAnalytical ability
oCommunicate with support personnel
oCreating training modules in area of focus for team members
oDuck Creek triaging tools knowledge
oExtensible Markup Language (XML)
oFull Suite installation
oInstallation troubleshooting knowledge
oInsurance domain knowledge
oKnowledge-based contributor
oProduct Installation in supporting area
oSalesforce case organization and management
oStructured Query Language (SQL)
oTeamTrack Workflow and submission (if applicable)
oTFS Workflow and submission (if applicable)
oAWS Dev Ops Workflow and submission (if applicable)
oPowerShell, Regression Runner and Selenium based automation tools
oUnderstanding new feature release details
oJava or similar IDE
oFrontend technologies like HTML, CSS, Skins, JavaScript, jQuery etc.
oContinuous integration practices.
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Java Support Engineer
Contact Details:
Company: Staffing BenchLocation(s): Mumbai
+ View Contact
Keyskills: Java SQL XML
Fraud Alert to job seekers!
₹ 400000 - 580000 IN
Staffing Bench
Staffing Bench HR Solutions is an innovative, fresh and one of the fastest growing recruitment companies that offers you flexibility and professionalism. Specialist in Hiring for IT /ITES roles like Robotic Process Automation/ Machine Learning/ Artificial Intelligence/ NLP Etc.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in
