Aegis is Hiring For Quality Manager @ Customer Support

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Aegis is Hiring For Quality Manager

Customer Support
2 - 5 years
Vijayawada, Guntur
6 years ago
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Job Description

Job description

Required Asst. Manager Quality for Telecom Process at Aegis

1. Good Analytical skills
2. Must have handled Transactional Quality teams
3.Must have exposure to basic quality tools, calibration processes & coaching
4. Must be proficient in MS Excel

Key Responsibility Areas:

Preferred Experience with Domestic BPO Operations

Oversee the planning, interpretation, implementation and application of clients requirement to meet quality delivery metrics of the center

Set quality guidelines and communicate expectations to team members

Conduct gap analysis Analyze trends and find ways to improve the effectiveness and efficiency of the projects and bring continuous improvement in quality processes

Anticipates client needs and potential problems. Seeks out ways to increase client satisfaction

Maintaining MIS reports and conducting quality reviews with clients

de******m@**.aegisglobal.com

looking for immediate join prefer Native of Vijayawada candidates

With the Subject Line of Applying for Quality Asst Manager -Source Through Naukri

Contact : 9392097***

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Aegis Customer Support
Location(s): Vijayawada, Guntur

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Keyskills: Transactional Quality Gap Analysis Bpo Operations Continuous Improvement Quality Reviews Domestic BPO Quality Management Quality Tools MIS Reporting Client Satisfaction

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₹ 2,00,000 - 4,00,000 P.A

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Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Customer Support

For more than 25 years we've held an organisation-wide conviction, that it's our job to be the front line promoting and protecting your brand. Some of the world's most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and...

Aegis is Hiring For Quality Manager @ Customer Support

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