Customer support executive @ Star

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Customer support executive

Star
1 - 5 Years
Bengaluru
4 years ago
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Job Description

Job description
1. Answering phones from customers professionally and responding to customer
inquiries
2. Demonstrates a proficient knowledge of email applications
3. Handling and resolving customer complaints regarding sales to customer service
problems.
4. Identifying, escalating priority issues and reporting to the high-level management.
5. Routing inbound calls to the appropriate resources.
6. Following up complicated customer calls where required.
7. Completing call notes and call reports as necessary and updating them in the CRM.
8. Obtaining and evaluating all relevant data to handle complaints and inquiries.
Requirements
1. Excellent communication skills written and verbal for the English language and only
verbal for the Hindi language
2. Good computer skills.
3. Should be willing to work in rotating shifts and week off with six days of working a week.
4. Ability to work with others in a close manner.
5. Prior experience in the health insurance industry would be preferred.

Employement Category:

Employement Type: Full time
Industry: Insurance
Functional Area: Customer Service
Role Category: Customer Service Executive (Non-voice)
Role/Responsibilies: Customer support executive

Contact Details:

Company: Amstar Technologies
Location(s): Bengaluru

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Keyskills: Customer Suppor Customer Service Customer Support Executive Customer Care Executive Bp Healthcare insurance

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Star

A multi-faced company into providing customized enterprise IT learning, IT Staffing and Consulting Services across the globe with headquarters in Bangalore, India. For more information, you may visit: www.amstartechnologies.co.in

Customer support executive @ Star

Home > Customer Service Executive (Non-voice)