Job Opportunity_Team Manager-Quality | IKS
- Inventurus Knowledge
- 5 - 10 years
- Mumbai
- 4 years ago
- Email to a friend
- Report this job
Job Description
JOB DESCRIPTION
Position Details
Role:Team Manager - Quality
Location: Airoli,Mumbai
Qualification:Graduate(Must) in any stream
Role Description
1. Deployment of Quality framework
- Ensure smooth day to day delivery of Quality audits as per the Quality Framework in a consistent and accurate manner
- Ensure Quality measurement is aligned with customer expectations
- Identification of global trends, patterns, key issues etc.
- Conduct Periodic Quality Framework adherence audits (cross audits)
- Identify root causes and present detailed analysis leading to Quality defects in service delivery
- Help Ops teams to develop improvement action plan to fix root causes leading to Quality defects
- Identify training needs and scenarios requiring re-training for ops agents
- Enable new hires come up the learning curve
- Report out process deviations and key process call outs and help develop mitigation plans to ensure high quality of outcomes
2. Client interface
- Present Quality insights to client on a periodic basis
3. Reporting
- Responsible for internal and external reporting of Quality performance in various forums
4. People Management
- Responsible for the Engagement, Development & Management of the Quality Experts (typically around 12 - 15 people)
Skills / Experience
Mandatory: 5+ years of Healthcare Revenue Cycle experience
Mandatory: 3+ years of experience in transactional quality/ service quality teams
Six Sigma Green Belt certification
Excellent stakeholder management skills- Ability to interact with senior leadership/clients and manage expectations effectively
Strong analytical and problem solving skills
- Good eye for details and structured thought process
- Excellent oral/written communication skills
- Excellent interpersonal skills
- Updates and maintains own expertise, shares this with colleagues and contribute to a positive work environment
If Interested if share your cv or connect on the given number
sh*********h@ik******h.com
Job Classification
Industry: KPO, Research, AnalyticsFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Inventurus KnowledgeLocation(s): Mumbai
Keyskills: Quality Audit Team Management Revenue Cycle Management Training Needs Quality Management US Healthcare Accounts Receivable Transactional Quality External Reporting Six Sigma Green Belt Action Plan People Management RCM
Inventurus Knowledge
Inventurus Knowledge Solutions Private Limited IKS Health is the only integrated solution that enables enterprise healthcare organizations to achieve superior financial and clinical outcomes while also empowering them to grow successfully, operate efficiently, and navigate industry change. IKS M...
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