Linux Administrator - L3 @ Netmagic It

Job Description

Dear Candidate,
We're Hiring for Linux Administrator - L3
Roles & Responsibilities :

• Carry out the advance level of troubleshooting on Linux OS and applications
• Responsible for guiding L1 & L2 resources technically
• Work in a 24 X 7 Environment (NOC).
• Extend technical support the Clients over email and phone.
• Good communication written and verbal.
• Responsible for the uptime of the various client projects being managed / monitored.
• Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
• Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
• Shift report generation on daily issues handled / escalated in the form of Daily reports.
• Work on the change request and new Installations
• Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
• Perform Change Management Drive End to End including POA, approvals,
• Work on proactive & re-active problem management. Provide RCA
• Ensure earlier resolution to the issues to meet SLA
• Vendor Follow-up - hardware & software whenever required & resolve issues by minimizing downtimes.

• Strong Linux fundamentals
• Hands on experience on various Flavors of Linux
• Hands on experience on DNS, OS clusters, LVM, Multipath, NFS
• Experience on any of these apps, Apache, MySQL, PHP, LDAP, SAMBA
• Knowledge of any mail application like Qmail, Postfix.
• Working knowledge on any hardware like HP/Sun/IBM/Dell
• Working knowledge of storage & backup applications will be an added advantage

Regards,
Team HR

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