Manager-Teacher Engagement (Relationship Manager )
- MVK Staffing Services
- 2 - 6 Years
- Warangal
- 4 years ago
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Job Description
Job DescriptionBe accountable for the entire Relationship Manager of a growing business:
Teacher Representative who is genuinely excited and confident to help parents resolving their queries in a new-to-the-world online platform.
He/She should be patient, empathetic, and passionately communicative.
Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
Make daily trackers for teacher operations team as well as manage daily in bound/outbound email flow.
The Relationship Manager will be required to communicate with customers via phone and email.
Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details.
Contributes to team effort by accomplishing related results as needed.
Additional Information
Required Skills:
Excellent communication and interpersonal Skills
Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
Customer Satisfaction Focus: Ability to listen and active problem-solving skills
Multi-tasking
Project management: Remarkable detail orientation for making accurate trackers
Database management: Quick query response and resolution. Ability to analyse large amounts of data
Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
Competent time management skills
Self-motivated
Primary Responsibilities:
Train teachers on WhiteHat Jr. platform end to end and make them Go Live over platform Continuously engage with teachers to ensure high productivity
Reporting Team:
Reporting Designation: Manager - Teacher Engagement (Mgr.Teach.Eng)
Reporting Department: Teacher Engagement (DLVR.OPS.TeachEngmt.)
Required work experience
Role: Customer Engagement
Years of experience: 2 to 5
Key Performance Indicators: Increase NPS and Reduce TAT
Required Competencies: Customer Handling / Problem Solving
Employement Category:
Employement Type: Full timeIndustry: Education
Functional Area: Education
Role Category: teacher management
Role/Responsibilies: Manager-Teacher Engagement (Relationship Manager )
Contact Details:
Company: MVK Staffing ServicesLocation(s): Warangal
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