Job Opening For " Technical Support @ Globaldata

Job Description

Hello,

Urgent job opening for "Technical Support Specialist" position @ GlobalData-Hyderabad.

Please go through job description below and if interested to apply you may forward resume @ mail id ('m.****m@gl*******a.com") with subject line Applying for "Technical Support Specialist" position @ GlobalData(Hyd).

This is NOT for Direct Walkin interviews so if interested to apply forward resume and if profile shortlisted by Manager will call to arrange for online interview.

• Office Address : GlobalData Research Center Pvt Ltd. 3rd Floor, Jyoti Pinnacle Building, Opp to Prestige IVY League Appt, Kondapur Road, Near to Google Office, Hyderabad, Telangana-500081

Job Description :-

• Minimum 3 - 6 years' experience with strong communication skill.
• Candidate must have exp. In overseas client facing support for at least two years, US/UK/APAC support preferred.
• Telephonic L1/L2 support, LAN & WAN troubleshooting, software & driver installation, Network printer installation, backup & recovery, VPN configuration & troubleshooting.
• Resolving start up and login problems, Desktop performance and optimization, resolving browser and internet connection, Wi-Fi issues, troubleshooting DNS & DHCP issues, Shared & NTFS Permissions management.
• Configuration and troubleshooting outlook, managing and troubleshooting email and security related issues, phishing, spam, whaling, malware, etc.
• Manage and troubleshoot windows server and client operating systems and related software applications.
• Software & Hardware installation, maintenance, up gradation and troubleshooting of Windows 10/7, windows server 2012/19, MS SQL Server 2012/17, Visual Studio 2017/19.
• Manage, monitor and troubleshoot Microsoft Windows 2012/2019 servers in domain environment.
• Knowledge and understanding of ADS, GPO, DNS, DHCP, SSCM, Networking concept and system security issues is must.
• Understanding of TCP/IP protocol, IP addressing, networking & VLAN concept and cabling, troubleshooting IP/cloud telephony.
• Excellent troubleshooting skill with ability to support and troubleshoot elevated queries independently.
• Knowledge of SCCM, Intune, Office 365 stack and security is desirable
• Hands on experience in AV and related end point product, Knowledge of EDR, Cylance, Cybereason, exposure to DLP and data security desirable.
• Good communication skills with ability to communicate effectively technical and non - technical issues with colleagues at all levels within and outside organization.
• Experience in writing knowledge base (KB) article for basic troubleshooting
• Familiarity & working knowledge of excel and business analytics capability.

Desired Candidate Profile :-

• Candidates working with overseas telephonic and remote L2/L2 support with ability to work with minimum supervision.
• Excellent troubleshooting skill and ability to manage technical queries independently.
• Diagnose and troubleshoot software, hardware and networking issues remotely, proficient in remote management and help desk support, email and security related issues.

• Responsible for routine LAN & WAN administration, maintenance, troubleshooting identifying risks and issues.
• Knowledge of EDR, AV and security issues, patch management.
• Monitor network services, check logs and audit management.
• Responsible for monitoring performance and conformance to standards, work ethics, company policies and professional conduct.

Thanks & Regards,

Salim

(Sr HR)

GlobalData

Perks and Benefits

Best as per Industry standards

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time

Education

Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: GlobalData
Address: Jyothi Pinnacle Building,, 3rd Floor, Survey No.11, Kondapur Village,, Serilingampally Mandal, Ranga Reddy District, Hyderabad., Hyderabad, Telangana - 500019,India
Location(s): Hyderabad
Website: http://www.globaldata.com

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Keyskills:   Software Troubleshooting Hardware Networking VPN Configuration Technical Support LAN DNS Network Printer Installation DHCP Auditing Hardware Installation