IT Helpdesk Engineer - Merilytics, Hyderabad
- Meritus Intelytics
- 1 - 3 years
- Hyderabad
- 6 years ago
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Job Description
Greetings from Merilytics...!
Position: IT Helpdesk Engineer at Merilytics is responsible for monitoring the hardware (desktops, laptops etc.) and networking and troubleshooting any concerns related to the inventory, network or any related software.
Job description for IT Helpdesk Engineer role:
* Monitor and track IT Ticketing system real time to ensure optimal SLA for the users.
* Handle OS (Windows, Linux) and any software installation and configuration processes in the office machines seamlessly.
* Collaborate with the users to resolve any concerns related to hardware or software provided by the organization.
* Basic knowledge on Active Directory, DNS, DHCP, Office365 and WSUS servers.
Pre-requisites and skillsets for this role:
* Minimum 1 year experience in helpdesk management and experience in handling a 300+ user environment is a plus.
* Added advantage, if they have level of MCSE/CCNA knowledge.
* Good knowledge in Networking basics (OSI Layers, IP Subnetting and Protocols, etc).
* Good knowledge in Excel to track the IT assets.
* Excellent written and verbal communication skills are required.
What is in it for me if I join Merilytics:
High growth environment: How fast you grow within the company into leadership positions with greater responsibility is only dependent on your performance and contributions; Semi-annual performance management and promotion cycles enabling fast track to leadership responsibility.
Unparalleled quality of work: Exposure to end-to-end IT Networking processes adding incredible value to your learning, with semi-annual appraisal cycle providing continuous opportunity to move up the organization.
Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve.
Interested candidates can share the updated resume to ca****s@me*******s.com
Job Classification
Industry: KPO, Research, AnalyticsFunctional Area: IT Hardware, Technical Support, Telecom Engineering, Role Category: IT HardwareRole: IT HardwareEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Post Graduation Not Required, Any Postgraduate in Any SpecializationDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: MERITUS INTELYTICS PRIVATE LIMITEDLocation(s): Hyderabad+ View Contact
Keyskills: Ticketing IT Helpdesk Desktop Support Desktop Troubleshooting
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Meritus Intelytics
MERITUS INTELYTICS PRIVATE LIMITED Merilytics offers advanced and intelligent analytical solutions to clients globally. Our solutions primarily focus on using decision sciences and analytics based approach to generate superior returns for clients. For more information about the company, pleas...
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