CRM (student Relationship Executive) @ Toppscholars

Job Description

• Outbound call process (min. 80 calls in a day)
• Responsible for the Student Help / issues over calls, chat & emails
• Grievance Handling / query handling based on the academics and curriculum
• Taking feedback from the students
• Handling escalations & cancellation of students, working towards retention
• Provide accurate, valid and complete information by using the right methods/tools
• Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Responsible to revert on mails and Requests based on the program

Required Candidate profile

• Open to calling and back-end activities
• Fluent Communication skills and MS Excel knowledge
• Assertive and good typing speed (minimum 30 WPM)
• Good at multitasking
• High on energy
• Sharp & Confident
• Strong phone contact handling skills and active listener
• Customer orientation and ability to adapt/respond to different types of characters
• Should be comfortable with headset usage

Qualification: Any Graduate (BCA & BTech - Not preferred)

Timings: 7am - 4pm / 2pm - 11pm.

Work Location: Chembur (E), Mumbai.

Interested Candidates can mail their updated CV at ni******s@ja*o.in

Job Classification

Industry: Education, Teaching, Training
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Jaro Toppscholars
Location(s): Mumbai
Website: https://www.toppscholars.com/

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Keyskills:   customer service customer care outbound calling Voice Process voice calling tele caller Customer Care Executive bpo calling calling call center calling telecalling inbound calling crm