Executive-Commercial Claims - Kolkata
- Salasar Services
- 0 - 1 years
- Kolkata
- 4 years ago
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Job Description
Financial Contribute to renewal portfolio expansion throughrelationship building with the insurance companies and surveyors to ensure optimum claim settlement in minimum time
During processing of claim analyse the following and communicate to underwriters:
o adequacy of coverage wrt. location specifications eg. Earthquake /flood etc
o adequacy of sum insured
o anomalies in the policy
o scope of additional policies
o other related information
Control expenses
Business Process Facilitate proper settlement of the claim in the shortest possible time to the satisfaction of the client by ensuring the following:
o Obtain complete information of loss from client after initial intimation
o Submit intimation to insurance company for
Registration of claim
Allocation of surveyor
o Follow up for deputation of surveyor
o In case of big losses, ensure Salasar representative accompanies surveyor to understand nature and extent of loss and give client indication of documents required
o Intimate documents requirement to client
o Obtain LOR (List of requirement) from Surveyor
o Match LOR with Salasar requirement already taken from client and take rest of documents
o Once documents are received, check exclusions in fine print and prepare the draft reply from client submitted to insurance company
o Follow up with client for repair and reinstatement for early completion and help in documentation of estimate, contractor details, expenses etc. so that surveyor gets structured inputs for preparation of the survey report
o Follow up with surveyor for completion of assessment
o Communicate surveyors comments to client in terms of estimate and exclusion and arrange meeting between surveyor and client to resolve differences to obtain client assessment
o Ensure surveyors report is submitted at the earliest
o Follow up with insurance company for early settlement of claim
o Obtain settlement voucher from insurance company and forward to client
Get discharge of client (signoff) and submit to insurance company for disbursement
Update each step in SAIBA on real time basis and ensure due IRDA compliance
Ensure resolution of all complex technical issues in claims and timely escalation of the same for quick disposal of the claim
Customer Support the marketing department in obtaining new business and ensuring best possible coverage for client, talk to technical dept of client to understand which risks need to be covered, type of production (continuous/ batch)
Reopen claims in case of new businesses and follow up to obtain claims after reopening of file by insurance company if repudiation is not time barred
Participate in fortnightly meetings to give updates to the business development and client servicing teams on the status of claims in order that they are updated about the same before meeting client for renewals
Interface with clients to reinforce relationship with existing clients
Prepare and submit daily / monthly reports on status of claims
People Growth
Acquire product knowledge and always keep self updated with latest variations in product offerings
Attend training sessions (external/ internal) and working on on-job assignments to implement new learning
Conduct training sessions for marketing team as well underwriting and claims teams to build product knowledge across functions
Set objectives, review and evaluate performance periodically and give feedback
Review pending work and initiate action
Perform all such duties which are required to be performed by this position in an insurance broking house in general course and to perform all such duties and carry out all such responsibilities so delegated or asked to be performed by the Designated Authority from time to time Financial Contribute to renewal portfolio expansion through
relationship building with the insurance companies and surveyors to ensure optimum claim settlement in minimum time
During processing of claim analyse the following and communicate to underwriters:
o adequacy of coverage wrt. location specifications eg. Earthquake /flood etc
o adequacy of sum insured
o anomalies in the policy
o scope of additional policies
o other related information
Control expenses
Business Process Facilitate proper settlement of the claim in the shortest possible time to the satisfaction of the client by ensuring the following:
o Obtain complete information of loss from client after initial intimation
o Submit intimation to insurance company for
Registration of claim
Allocation of surveyor
o Follow up for deputation of surveyor
o In case of big losses, ensure Salasar representative accompanies surveyor to understand nature and extent of loss and give client indication of documents required
o Intimate documents requirement to client
o Obtain LOR (List of requirement) from Surveyor
o Match LOR with Salasar requirement already taken from client and take rest of documents
o Once documents are received, check exclusions in fine print and prepare the draft reply from client submitted to insurance company
o Follow up with client for repair and reinstatement for early completion and help in documentation of estimate, contractor details, expenses etc. so that surveyor gets structured inputs for preparation of the survey report
o Follow up with surveyor for completion of assessment
o Communicate surveyors comments to client in terms of estimate and exclusion and arrange meeting between surveyor and client to resolve differences to obtain client assessment
o Ensure surveyors report is submitted at the earliest
o Follow up with insurance company for early settlement of claim
o Obtain settlement voucher from insurance company and forward to client
Get discharge of client (signoff) and submit to insurance company for disbursement
Update each step in SAIBA on real time basis and ensure due IRDA compliance
Ensure resolution of all complex technical issues in claims and timely escalation of the same for quick disposal of the claim
Customer Support the marketing department in obtaining new business and ensuring best possible coverage for client, talk to technical dept of client to understand which risks need to be covered, type of production (continuous/ batch)
Reopen claims in case of new businesses and follow up to obtain claims after reopening of file by insurance company if repudiation is not time barred
Participate in fortnightly meetings to give updates to the business development and client servicing teams on the status of claims in order that they are updated about the same before meeting client for renewals
Interface with clients to reinforce relationship with existing clients
Prepare and submit daily / monthly reports on status of claims
People Growth
Acquire product knowledge and always keep self updated with latest variations in product offerings
Attend training sessions (external/ internal) and working on on-job assignments to implement new learning
Conduct training sessions for marketing team as well underwriting and claims teams to build product knowledge across functions
Set objectives, review and evaluate performance periodically and give feedback
Review pending work and initiate action
Perform all such duties which are required to be performed by this position in an insurance broking house in general course and to perform all such duties and carry out all such responsibilities so delegated or asked to be performed by the Designated Authority from time to time
Required Candidate profile
Preferred Competencies of Incumbenta) Functional Competencies Demonstrates domain knowledge in own area of operation
Understands product offerings
Understands service standards as per Organisation ethos
Learns continuously and keeps self updated
b ) Leadership Competencies:
Relationship Building
Networks effectively with both external and internal customers
Focuses on building long term sustainable relationships
Delivers on commitment every time
Creative & Analytical Problem Solving Understands the strategic objectives of the Organisation, unit, function
Collates data and analyses them objectively
Takes objective decisions based on data to achieve the strategic objective of the Organisation
Goes the extra mile to achieve creative solutions
Customer Focus Designs solutions that meet the requirements of the customer (external/ internal)
Demonstrates a sense of urgency to resolve all external and internal customer concerns and responds to queries and requests within defined timelines and processes
Educates customers (external/ internal) about changes in processes, policies and offerings
Creates long term relationships with customers (external/ internal) through continuous interface
Obtains customer (external/ internal) feedback to improve processes
Promotes loyalty and converts customers to brand ambassadors
Achieves customer delight with respect to both internal and external customers
Is sensitive to code of conduct in office and customer establishments
Perseverance Makes all possible effort to understand the viewpoints of external and internal customers
Takes all possible steps to resolve issues
Understands the importance of deadlines, proactively remove roadblocks and deliver as per requirement
Tries alternatives to achieve target
Does not give up in the face of adversity
Explains own point of view assertively to get necessary support and approval
Is patient and persistent towards follow up on all leads and prospects generated during the past towards new client acquisition
Achievement Orientation Understands the strategic objectives of the Organisation, unit, function
Aligns individual and team targets with strategic goals
Plans and deploy appropriate resources to meet targets in the short and long term
Goes the extra mile to achieve targets as per committed timelines and enable the team to do so
Achieves and motivates excellence irrespective of circumstances
Shares best practices across businesses
Benchmarks with the best and continuously raises the bar
Upgrades competencies of self and team to achieve excellence
Job Classification
Industry: InsuranceFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: B.Com in Commerce, B.Sc in Any Specialization, B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Salasar ServicesLocation(s): Kolkata
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Keyskills: claims insurance broking general insurance
Fraud Alert to job seekers!
₹ 1,00,000 - 1,50,000 P.A
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Salasar Services
Salasar is an insurance and reinsurance broking firm licensed by the Insurance Regulatory and Development Authority (IRDA) vide Licence No. 143 valid up to 3rd April,2021 . One of the largest broking firms in India, with a leadership position in the East, we partner almost all reputed insurance comp...
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