Candidate should have experience in Order mangement like Invoicing and Dispute Management; Pricing and contract; sales order management.
Candidate should have experience in Complex Billing Management - Escalation from front line to resolve complex billing issues.
Candidate should be responsible for Bill Cycle checks by performing pre-bill run validations Performa sample post bill run validations generation and printing loading of PDF invoices to the customer portal.
Candidate should analyze and determine resolution actions of recurring billing issues
Candidate should determine and trigger required actions/coordinate with dispute agents for resolutions.
Candidate should perform pre-bill validations and share anomalies with billing operations team.
Candidate should perform internal and external audits at periodic intervals & ensure adequate controls are in place for the observations identified.
Candidate should perform inquiries receive calls from customers sales account managers in regards to disputes and electronic disputes for categories including US billing.
Candidate should perform Fraud investigation activities as required.
Candidate should have experience in SAP or Sales force.
Candidate should be flexible to work in US Shift.
Candidate should able to join with 30 days.
Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: Customer ServiceRole Category: Other Customer ServiceRole/Responsibilies: Lead - Order Management **Looking for Joiners with 30 days Notice**